AI Website Agent for Electricians in Dallas, TX

Oncor, my retail provider, or an electrician?

Dallas sits in the competitive part of the Texas electricity market. Residents buy power from a retail electric provider they choose, while Oncor runs the wires, poles and meters that carry it to the house. Plenty of homeowners never needed to know that distinction until the lights went out.

As a result, a surprising share of visitors to a Dallas electrician’s website arrive confused. Half the house is dark. The meter looks bent after a storm. The retail provider’s app shows no outage. They want to know who fixes what, and they want to know now.

A well-built website agent answers from a page you publish and approve, often titled something like “Before you call” or “Outages and emergencies,” which sets out your company’s view of the dividing line. Equipment on the utility side is the utility’s to repair. Problems inside the home are yours, as is customer-owned equipment such as the service mast, weatherhead and meter base, which typically has to be repaired before the utility will reconnect. The agent reads that page, applies it to what the visitor describes, and links it. When a description is ambiguous, it says it cannot tell and offers your phone line instead of guessing.

That single flow can spare your dispatchers a stream of calls about outages that belong to Oncor, and it keeps people with genuine damage to their own equipment moving toward your office rather than waiting on hold with the wrong company.

Quoting your published prices without improvising

Many North Texas electrical contractors run flat-rate pricing out of a field-service platform such as ServiceTitan, FieldEdge or Housecall Pro, and some publish a slice of it online: a service-call fee, a standard GFCI replacement, a ceiling-fan installation. Others publish nothing and prefer to price everything on site. The agent works either way, under firm rules.

• It quotes a published price exactly, including any conditions printed beside it, and links the page.
• It does not add items together, extrapolate from one line to another or estimate a total.
• If the visitor asks about work you have not priced publicly, it explains that pricing for that job comes after an electrician sees it, and offers your next step.
• When your price page changes, we refresh the library so the agent never repeats a stale figure.

Those rules keep the agent from turning into an accidental estimator. It explains your pricing model; your technicians set the price. That separation also protects you when a homeowner screenshots the conversation, because every number in it can be traced to a page you wrote.

Mid-century panels, aluminum wiring and pre-sale inspection reports

Dallas has a deep inventory of older houses: 1920s and 1930s homes in Oak Cliff, Lakewood and the M Streets, and the ranch houses built by the thousands across Lake Highlands, Northeast Dallas and the inner suburbs from the 1950s into the 1970s. Some of those homes still carry panel brands that inspectors routinely flag, such as Federal Pacific with Stab-Lok breakers or Zinsco, and a share of the houses built around 1965 to 1973 used aluminum for branch-circuit wiring.

That history produces a predictable set of website questions, frequently within hours of a home inspection report landing in someone’s inbox during a sale:

• “The inspector wrote up our panel. Do you replace these?”
• “Our insurance company wants an electrician’s letter about aluminum wiring. Can you provide one?”
• “We close in three weeks. Can the work be finished before then?”

The agent answers the first two from your panel-replacement and inspection-repair pages: which brands you replace, whether you remediate aluminum wiring and by what method, and what documentation you issue after the work. The closing-date question becomes a hand-off, because scheduling commitments belong to your office. It also declines to judge whether a specific panel is dangerous; the visitor receives your page and an offer to have an electrician look.

A separate lane for property managers and business owners

A Dallas electrician with a commercial division hears from restaurant owners, office property managers, retail tenants planning a finish-out, multifamily operators and facility managers at warehouses in the southern Dallas County distribution corridor. Their questions have almost nothing in common with a homeowner’s: after-hours work to avoid disrupting business, lighting retrofits, dedicated circuits for kitchen equipment, service across several locations, certificates of insurance and invoicing terms.

We give the agent a distinct commercial knowledge set, built from your commercial pages and capability statement, and it switches to that set when the visitor is on a commercial page or says they are asking for a business. In that lane it draws on commercial content only, never on residential pricing or policies, and it routes the conversation to whoever handles commercial work at your company with the business name and location attached.

It will not confirm bid deadlines, bonding capacity or contract terms unless those appear in a document you approved for publication.

Storm days: hail, tornado warnings and ice

North Texas storms arrive in several forms. Spring brings large hail and straight-line winds, a tornado tore through North Dallas in October 2019, and ice has brought down lines and limbs in more than one recent winter. After each event an electrician’s website sees a burst of visitors describing damage.

The agent handles storm traffic with a script you approve in advance:

1. Safety before anything else. A line on the ground, a sparking service drop or water near the panel gets the same message every time: stay away, call 911 if anyone is in danger, report utility equipment to Oncor, then call your company.
2. Classification from your page. Is the damage to the mast or meter base, the panel, or something inside the house? The agent applies your written dividing line and links the relevant page.
3. Insurance questions. If your site explains what documentation you provide for claims, it quotes that. It never tells a visitor what their policy covers.
4. Hand-off with context. Your office receives the general location, the damage described and any photos your request page invites.

On a heavy storm day you can post a banner notice, for example that response times are longer than usual, and the agent repeats it word for word rather than improvising reassurance.

What building a Dallas agent with EVOTECH involves

EVOTECH IT LLC designs, builds and supports website agents remotely. The team is US-based and located in the Houston area, the business dates back more than 20 years, and Google reviewers rate us 5.0. For a Dallas electrical contractor, a project typically covers:

• A review of your residential and commercial pages, price book and emergency policy, with a list of missing or conflicting content to fix first.
• A written version of the utility dividing line and the storm script, reviewed by your licensed staff before anything goes live.
• Hand-offs routed into whatever your office already watches, whether ServiceTitan, FieldEdge, Housecall Pro, email or text.
• Test transcripts covering Oncor confusion, inspection-report panels, commercial requests and attempts to extract do-it-yourself instructions.
• Ongoing updates whenever your prices, services or policies change.

To compare this with a simpler website assistant, our guide to AI chatbots for Dallas contractors covers that approach, and the Texas contractors overview explains grounding and citations in more depth. Consultations are free, and every quote is written with a fixed scope.

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