AI Receptionist for Solar Installers in Plano, TX

What the phone sounds like the Monday after a hailstorm

A spring storm crosses Collin County on a Sunday evening. By Monday morning, roofing crews are knocking on doors and planting yard signs, and your line starts ringing before the office opens.

The first call is a roofer who wants your panels off a house on Thursday so the tear-off can start. The second is an adjuster asking for the panel and inverter model numbers on a claim. Next comes a homeowner who thinks one module looks cracked and wants to know whether it’s safe to leave the system on. A fourth caller doesn’t own solar yet: their roof is being replaced anyway, so they wonder whether now is the moment to add panels. All four arrive within an hour, while your only service tech is on a job in Allen and your office manager is already on another line.

North Texas hail season runs mostly from spring into early summer, and it doesn’t arrive on a schedule. Staffing a phone room for a few storm weeks a year makes no sense for a small solar company, but letting those calls hit voicemail means the roofer books another company for the detach and the would-be customer calls the next installer on the list.

An AI receptionist absorbs that overflow. It answers every call, figures out which of those four situations it is dealing with, and sends each to the person who can act on it.

One damaged array, four different callers

Storm calls look alike on the surface, but the people making them need very different things from you. The receptionist separates them like this:

The receptionist never tells a homeowner whether hail damaged their panels, whether a claim is worth filing, or what a policy covers. It also doesn’t release a customer’s equipment details to an adjuster or roofer on its own; that request becomes a message for your team to verify and answer.

Established neighborhoods and houses that came with panels

Plano is largely built out, and a great deal of its housing went up during the city’s growth decades from the 1970s through the 1990s. For a solar company that means two recurring call types that newer suburbs see less often.

Roof-age questions

Owners of older houses call wanting to know whether their roof is too old for panels. The receptionist doesn’t judge roofs. It records the approximate roof age if the caller knows it, whether a replacement is planned, and whether hail work is already in progress, then passes the call to a consultant who can answer properly.

Buyers who inherited a system

Homes change hands here, and some buyers find themselves owning or leasing panels they never chose. They call to ask how to get into the monitoring app, who to contact about a lease or power purchase agreement, or whether you installed the system at all. The receptionist asks who the original installer was, whether the system is owned or financed through a third party if the caller knows, and what they need. It does not discuss the terms of any contract, least of all another company’s.

Growth has pushed north into Frisco, McKinney, Prosper and beyond, so Plano-based installers often work well outside city limits. The receptionist checks the caller’s address against the service area you define and, for addresses outside it, takes a polite message rather than promising a visit.

Winter calls: snow on the modules and memories of 2021

North Texans remember February 2021, when Winter Storm Uri led to days of outages across the state grid. Each winter since, cold snaps bring a round of calls from homeowners who want to understand what a battery could and could not do in a similar event. Those are sales conversations, and the receptionist sends them to a consultant with the caller’s concern noted in their own words.

Ice and snow bring a second kind of call: an owner whose app reads near-zero because the array is covered, asking whether to get up there and clear it. The receptionist has one answer to that, written by you: please don’t climb onto the roof or try to clear the panels, and someone from the service team will follow up. Sheets of ice sliding off tilted glass are a real hazard at ground level too, and your approved wording can say so.

Answering a city that speaks many languages

Corporate relocations and decades of growth have made Plano one of the more internationally diverse cities in North Texas. Alongside Spanish, many families speak Asian languages at home, and some callers explain a problem far more clearly in their first language than in their second.

The receptionist can detect the language a caller starts in and respond in it. Quality is strongest in the most widely used languages, so during setup we test the specific languages your customer base actually uses before you rely on them. Your staff still receive each message written in English, with the language noted so that someone who speaks it can return the call.

Newcomers from other states also tend to be unfamiliar with how Texas retail electricity works. Most Plano homes are in the retail-choice market on the Oncor delivery network, and what a household is paid for exported power depends on the plan it buys from its retail provider. The receptionist asks which company sends the caller’s bill, so the consultant can pick up from there.

The rules it follows on every call

Transfer order

1. Smoke, burning smell, arcing or exposed wiring: caller told to keep clear and dial 911 for fire; your on-call tech is connected or paged at once.
2. A crew on site that can’t get in, or a homeowner at a locked gate on install day: straight to the project lead’s cell.
3. A request to cancel: to a manager, or a priority message if none is free, with no retention pitch.
4. New prospects: to a consultant if one is available, otherwise a callback message and a text confirming someone will call.
5. Everything else: a clean message to the right inbox.

Things it won’t do

It won’t state prices, savings, production numbers or incentive eligibility. It won’t diagnose inverters or tell anyone to flip a disconnect. It won’t read project or account details to a caller who can’t be matched to the record. It identifies itself as an AI assistant, and it sends texts only in reply to someone who just called, from a registered business texting number.

How EVOTECH connects it to your phones

EVOTECH is a US-based team in the Houston area with over two decades in business, and we build and support these receptionists remotely. For a North Texas installer the work usually runs like this:

• A discovery call to list your caller types, your service-area cities and ZIP codes, and who takes which transfers at which hours.
• Written scripts for the hail, winter and safety situations above, which you approve line by line.
• Forwarding set on your existing number, so staff still answer first when they can.
• Message delivery by text and email, plus notes into your CRM or field-service tool.
• A rehearsal with simulated storm-Monday calls before anything goes live, then adjustments based on real transcripts.

There’s no charge for the consultation, held by phone or video, and the quote comes in writing with a fixed scope. You can also read how this works for other Texas contractors, or look at what a chatbot for Plano contractors covers on the web side.

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